Q: What kind of equipment do you supply?
A: We provide a comprehensive range of lab equipment, including metal testing machines, compression testing machines, concrete testing machines, cement testing machines, among others.
Q: Is your company a trading one or a factory?
A: We are an integrated factory and trade entity, with over 11 years of dedicated experience in the test instruments field.
Q: After placing an order, when can delivery be expected?
A: Typically, we deliver within 7 working days. If items are in stock, we can arrange shipment within 3 days. Please note that production lead times may vary depending on specific items and quantities.
Q: What about warranty and after-sales services?
A: Our testing machines come with a 12-month warranty. We offer complimentary repair services for your controller issues,
even if they are not from our factory. Post-warranty, our professional after-sales service team
provides impeccable technical support, addressing guest problems and complaints professionally and promptly while ensuring a seamless experience.
Q: What about the product's services and quality?
A: We ensure each instrument undergoes a 100% quality examination and test before shipping. Product use training is provided through comprehensive video tutorials, showcasing installation and operation. We can also arrange for an engineer to train your team on-site. Our products are widely recognized and trusted by users.
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