Q: What equipments do you supply?
A: We proudly offer an extensive range of testing equipment, including metal testing machines, compression testing machines, concrete testing machines, cement testing machines, and a variety of other essential lab equipment, ensuring all your testing needs are comprehensively met.
Q: Are your company a trading one or a factory?
A: We stand as a powerful fusion of factory excellence and trading expertise, proudly integrating both facets. With over 11 years of relentless dedication to the test instruments arena, we consistently deliver unparalleled quality and service, ensuring our esteemed clients receive the best of both worlds.
Q: After an order is placed, when to deliver?
A: In most cases, delivery is completed within a streamlined timeframe of 7 working days. Should stock be readily available, we further accelerate the process, dispatching your order within a mere 3 days. It's essential to recognize that production lead times are contingent upon the specific products and order volumes, guaranteeing that your purchase is executed with meticulous attention to detail.
Q: What about the warranty with after-sales services?
A: We proudly offer a robust 12-month warranty for our testing machines. Our highly skilled team stands ready to assist you in navigating and resolving any challenges you may encounter, even when they pertain to controllers sourced from other manufacturers, ensuring your peace of mind.
Beyond the warranty period, our distinguished after-sales service team remains at your disposal, providing outstanding technical support. We are committed to addressing any guest problems and complaints with the utmost professionalism and promptness.
Q: What about the product's services and quality?
A: We ensure that each of our instruments undergoes a rigorous 100% quality examination and testing regime prior to shipment and delivery. To facilitate product use, we offer comprehensive video training, demonstrating installation and operation. If needed, we can arrange for an engineer to provide in-depth operational training at your premises. Our products are widely acclaimed and earn the trust of users globally.